At LushLip, we want you to love your purchase! If you’re not completely satisfied, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Due to hygiene reasons, used beauty products cannot be returned.
• Final sale and discounted items are non-refundable.

2. Refund Process

• To request a return, email us at [insert contact email] with your order number and reason for return.
• Once approved, you will receive return instructions.
• Refunds will be processed within 5-7 business days after we receive and inspect the item.
• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement or a full refund, depending on your preference.

4. Exchanges

• We do not offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.